Average Ranking
Excellent
8.6/10
on 32 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Excellent
8.6/10
on 32 surveys
65% of customers would book Grand Hotel Don Juan again
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TV Empfang sehr schlecht und kaum deutsche Sender. Die Zimmer sind sehr hellhörig (Durchgangstür) Frühstücksbuffet wird oftmals nicht nachgelegt.
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Camera consegnata con 3 ore di ritardo rispetto al previsto. 4 ore di attesa per avere il posacenere in camera. Piano bar terminato a mezzanotte e venti e se vuoi dormire la cosa non è simpatica. Camera confinante con altra senza alcuna insonorizzazione. Dalla porta scorrevole chiusa arrivava ogni piccolo rumore. Hanno preteso il pagamento di extra non previsti nella prenotazione e si sono perfino permessi di dire che non avevo ben letto la mail di conferma della prenotazione. A seguito della mia lamentela hanno fornito una versione dell'accaduto diversa dalla mia ad Initalia. Hanno provveduto a correggere sulla loro pagina il dettaglio delle spese extra a vantaggio delle prossime prenotazioni che certamente non saranno le mie. Esperienza negativa e antipatica.
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Die Damen am Empfang haben sich sehr viel Mühe gegeben unseren Aufenthalt in Italien sehr angenehm zu machen, z.B. Hilfe bei Ausflugszielen, oder Einkaufsmöglichkeiten!
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Hotel trop bruyant.
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Es ist ein sehr schönes Hotel, das an vergangenen Glanz erinnert.
Grosses Zimmer. Schöne Pool-Gartenanlage.
Inzwischen wären aber einige Rennovationen notwendig. Erst dann ist der Preis gerechtfertigt.
Das Personal ist zwar höflich, aber "kalt". Offenbar ist kein Scherzen und kein Lachen mit Gästen erlaubt.
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Molto gentili in reception.
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La prima prenotazione era per due notti, poi ci siamo trovati molto bene e siamo rimasti per altre due. Lo staff è cordialissimo e al ristorante si mangia davvero bene. Contiamo di tornarci in alta stagione.
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Hello!
It was a nice place, but we've felt some discomfort during the breakfast time. I mean there were only one person from the staff who understood english enough to take an order.
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