Average Ranking
Excellent
8.8/10
on 30 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Excellent
8.8/10
on 30 surveys
73% of customers would book Hotel Araba Fenice again
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Es sind vor allem die Zimmer mit Balkon und Seeblick uneingeschränkt zu empfehlen.
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Quel dommage qu'on ma donné une chambre ne donnant pas sur le lac. Il y avait bruit par le train.
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Etwas störend war die hinter dem Hotel liegende Straße (hatten unser Zimmer auf der Rückseite). Aber der Verkehrslärm war nicht über die Maßen. Dafür ist die Aussicht beim Frühstück und von der Terrasse aus wunderschön.
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We loved our stay with you and found the staff very friendly and helpful. I would like to have seen tea/coffe facilities in the room just to finish it off.
Thank you so much for the use of the bikes. What a wonderful idea.
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Tout était très bien, cadre très agréable au bord du lac, grande chambre confortable, personnel souriant et accueillant, très jolies salles, belle terrasse.
Je le recommande, même si une voie ferrée passe derrière l'hôtel, elle n'est pas très fréquentée et les chambres sont bien insonorisées.
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Das Restaurant war gut, das Verhalten des Personals unfreundlich. Das Hotel hat eine sehr schöne Lage, direkt am See!
Uns wurde aus dem Zimmer während der Nacht die Geldbörse gestohlen. Aus diesem Grunde haben wir uns entschlossen, vorzeitig abzureisen.
Wir reisten um 14:00 Uhr ab. Trotz des Vorfalles, der für "uns" sehr ungewöhnlich war, wurde uns der volle Preis für die nächste Übernachtung in Rechnung gestellt.
Der Vorfall war umso kurioser, als in der selben Nacht einem weiteren Gast des Hotels die Geldbörse entwendet wurde.
Die Portemonnaies wurden an der Rezeption abgegeben und uns, um das Bargeld erleichtert, von der Rezeption ausgehändigt. Obgleich uns seitens des Hotelpersonals versichert wurde, dass Ähnliches noch nicht vorgefallen sei, werden wir diese Hotel nicht mehr wählen.
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Donner de meilleures indications pour se rendre à l'hôtel, nous avons fait beaaucoup de kilomètres dans les tunnels avant de trouver!
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Wir waren eher enttäuscht. Das Restaurant gehört offensichtlich einem anderen Besitzer als das Hotel. Man gibt den Hotelgästen bei Halbpension keinen Sitzplatz auf der Terrasse, sondern nur im Innenraum. Wir haben also die Halbpension abgewählt und das Restaurant separat bezahlt, um einen Tisch zu bekommen der sich auf der Terrasse am See befindet, so - wie es in der Werbung seitens des Hotels angeboten wird und abgebildet ist.
Das Hotelgebäude ist an vielen Stellen renovierungsbedürftig. Es scheint die Seele des Hauses zu fehlen oder/und das Geld, um die Dinge in Ordnung zu halten, die zum Wohlbefinden des Gastes beitragen. Sogar die Blumen in den Balkonkästen wurden nicht gegossen.... Das Frühstück war sehr dürftig. Man konnte - auch nicht gegen Aufpreis - kein Frühstücksei bekommen.
An vielen Dingen ist zu erkennen, dass dieses Hotel seine Glanzzeiten bereits hinter sich hat.
Für das, was man dort bekommt, ist der Preis eindeutig zu hoch!
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