Average Ranking
Wonderful
9.1/10
on 71 surveys
Average Rating
- Cleanliness of the Rooms
- Room Comforts and Facilities
- Quality and services of the Hotel
- Staff Assistance
- Restaurant and bar
- Connections to the City
- Surrounding Area
- Accuracy of the website description
- Value for money
- Overall satisfaction
Average Ranking
Wonderful
9.1/10
on 71 surveys
83% of customers would book Hotel Capolago again
Hôtel impossible à localiser si le véhicule n'a pas de gps. Peu visible de la route (nous sommes passés devant 3 fois sans le voir) et aucune signalisation extérieure!
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Das Zimmer war schön sowie das Bad. Die Matratzen waren jedoch viel zu hart und vom Flur her laut wenn die Gäste die Zimmertür ins Schloss fallen liessen.
Ansonsten waren wir zufrieden.
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Camera senza una coperta pesante per la notte.
Le stanze erano ad una temperatura un po' bassa.
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Nous avions fait 800 km et espérions souper à l'hötel. La réceptionniste nous a répondu qu'il y avait un "groupe" et que ce n'était pas possible. Nous n'avons pas fort apprécié.
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L' Hotel est conçu pour les clients anglais, rien pour les français, je ne retournerais plus dans cet Hotel.
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Staff could not have been more helpful, but hotel could have had more general tourist information, eg map of Varese and area, nearby attractions etc.
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Le rapport qualité prix pour le repas était médiocre.
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Zusatzbett für eine erwachsene Person (Jugendlicher) sehr unbequem, Rückenschmerzen.
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Hotel très calme, propre.
Petit-dèjeuner avec du choix (viennoiseries, pain, cereales...)
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Le conditionneur tourne sans arrêt et pas possible de le contrôler dans la chambre, il faut appeler la réception pour le couper .Un petit problème avec l'eau chaude (le matin pas pas assez chaude).
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Nous avons apprécié le cadre dans la verdure et le calme, très bien aussi pour garer la moto juste devant notre chambre.
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Hotel war wunderschön und sehr sauber.
Das Frühstück ist für Schweizer Verhältnisse nicht ****-like, aber ganz in Ordnung.
Wurden leider vom Personal in ein Restaurant verwiesen, das ein Alptraum war.
Gegend war außerhalb von Varese.
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C'est dommage que les vélos soit en si mauvais état.
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Nous avons été trés satisfait par les prestations de l'hotel Capolago, nous avons juste eu un peu froid à cause de la climatisation et nous avons eu beaucoup de mal à trouver l'hotel qui n'est pas indiqué.
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Mängel (Zimmer 137): Toilette hing schief und nicht mehr fest in der Wand. Föhn-Halterung fiel bei jedem Gebrauch ab. Das Scheckkartenschloß der hinteren Terassentür funktionierte nicht. Der Partner musste jedesmal aussteigen, durch das Hotel zum Zimmer gehen und die Tür öffnen. Der PKW konnte idealerweise direkt vor der Terassentür geparkt werden.Die Mängel wurden trotz Meldungen nicht behoben.
Am vorletzten Tag mussten drei Kakerlaken vernichtet werden, am letzten Tag sieben(!!!) Kakerlaken.
Die o.g. gute Benotung bezieht sich auf den Rest des Hotels (Frühstück, Lobby).
Eigentlich war überall das Bemühen um guten Service und Sauberkeit zu spüren.
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